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Shipping Information:

Where it ships from:  All orders are shipped direct from our distribution warehouse in Sacramento, CA.

Rates: For Standard Shipping we charge only $6.00 for you entire order.  If your order is $200 or more, Standard Shipping is free.  Small or lightweight items may have the option to ship via USPS First Class Mail for only $3.50.  Expedited shipping can be selected during checkout; rates for these services will be shown based on the total weight of your order.

Standard Shipping:  Our standard shipping is by either USPS Priority Mail or UPS Ground for all U.S. territories.  The shipping service we use will be determined at our discretion based on the size of the package.  Most small orders (knives with 8" blades or shorter and total weight of less than 2 lbs.) will ship via USPS Priority Mail while larger orders (knives with blades 8½" or longer or total weight 2+ lbs.) will ship via UPS Ground or USPS Priority Flat Rate.  Transit times vary on average from 1-5 business days.  If you are in the 48 contiguous states, you can estimate the transit time to you by your Time Zone.  If you are on PST orders typically arrive in 1-2 business days, for MST it is 2-3 business days, for CST it is 3-5 business days, and for EST it is 3-6 business days.  For Alaska, Hawaii, and other US territories, transit times vary but most orders arrive within 3-7 business days.  Orders shipped to Alaska, Hawaii or other US territories are shipped by USPS Priority Mail.

Expedited Shipping: We can ship your order by UPS 3-day, UPS 2-day or UPS Next-day.  To determine when your package will arrive, please count only business days (Mon-Fri) and be sure to account for any holidays and when it will ship  (i.e. if you place your order on a Wednesday at 3pm PST by UPS 2-day it will ship on Thursday and arrive on the following Monday).  Saturday delivery is available for UPS 2-day or UPS Next-day services at an extra fee.  Please place your order by phone to request Saturday delivery.  To ensure that your order arrives by a certain date/time, please place your order by phone and one of our representatives can help you determine which method is best for your timetable and/or budget.

When it will ship:  Orders received by 1:00pm PST are normally shipped that same day.  Orders received after 1:00pm PST will be shipped the following business day.  However, during busy periods your order may be delayed up to 48 hours.   To guarantee that your order will be shipped by a certain date, please give us a call at 1-888-MAC-KNIFE (1-888-622-5643) to place your order by phone.  If you want to use an expedited shipping service, it is best to place your order by phone to guarantee when it will ship and so that we can tell you the expected delivery date.  We will be happy to provide you with the "guaranteed delivery date" that the shipping service provides.  However, we are not responsible for errors, weather-related delays, etc. that the shipping service may encounter.  If your package arrives later than the guaranteed delivery date, we will gladly refund you for the extra shipping fees.

Undeliverable address: Please be sure to double-check your address to be sure it is correct.  If UPS is unable to deliver to your address, they will charge us for returning the package to us and we will need to charge you for this additional fee.  We will contact you at the phone number or email address you provided during checkout to notify you of the returned package.

International Shipping: We generally do not ship outside of the US.  However, if you are having trouble locating our products in your country, please send us an email and we will be happy to help you find our products.  Alternatively, you can visit www.mac-international/contact.htm to see if there is a location in your country.


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